CHRISTMAS COLLECTION AVAILABLE FOR PRE ORDER ON 28 NOVEMBER AT 7PM
CHRISTMAS COLLECTION AVAILABLE FOR PRE ORDER ON 28 NOVEMBER AT 7PM
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Terms and Conditions

Before placing/confirming your order with Black Swan Bakery please read our Terms and Conditions below. These lay out the terms and conditions in which we sell and supply goods to you.  Payment of your booking deposit or payment for postal treats confirms your agreement with the Terms and Conditions.

Booking
In order to secure a booking with us, we require a non-refundable booking deposit of 50% of the quoted final price. 
Your booking is not guaranteed until we have received this deposit.

Quotations are valid for 7 days from the date of issue and we reserve the right to amend the pricing after this timeframe has passed.

Bookings with less than 7 days until the collection/delivery date will require full payment upfront.

Remaining Balance
Final balances for celebration cakes are to be paid 24 hours before collection/delivery unless discussed otherwise.

For wedding cakes, the final balance will be due no later than 4 weeks before the date of delivery.

Cancellations
If you wish you cancel your booking with Black Swan Bakery, we require each request to be made in writing. Your booking deposit is non-refundable in any event.

For the cancellation of celebration cakes made with less than 7 days' notice, the full balance will be non-refundable - this includes the booking deposit. Any additional items purchased by Black Swan Bakery on your behalf to compliment you order (i.e. cake toppers) will be non-refundable in any event.

For the cancellation of wedding cakes made with less than 4 weeks' notice, the full balance will be non-refundable - this includes the booking deposit. Any additional items purchased by Black Swan Bakery on your behalf to compliment you order (i.e. cake toppers) will be non-refundable in any event.

Collection/Delivery
We offer free collection for all of our cakes. Delivery can be arranged at an additional charge and this will be included in your quotation. 

Once your cake has been delivered or collected, we are no longer responsible for any loss or damages that may arise. If your cake is moved after we have provided the set up, we will not take any responsibility for any loss or damages that may arise.